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Cancellation and Rescheduling Policy

We understand that schedules can change, to ensure fairness and availability for our guest, we kindly request a 2-week notice when rescheduling or canceling your appointment.

48-Hour Cancellations:

  • Cancellations made within 48 hours of your scheduled appointment including same-day cancellations or no-shows will be charged 100% of the total service fee to the card on file.

    • Seamless Blending, Bleach and Tone & Corrective Color Appointments:

    Due to the time and preparation these services require, cancellations or rescheduling must be made at least 4 weeks in advance.

    Changes made with less notice will result in:

    • A 100% charge of the total service fee to the card on file

    •Forfeiture of the $250 non-refundable retainer

  • Arrival and Timing Policy

We recommend allowing yourself at least 2 extra hours if you're traveling into the city, as San Francisco streets can be quite busy! To ensure we can fully accommodate your service, please arrive on time.

Arrivals beyond 15 minutes late may require rescheduling to avoid disrupting other clients appointments. In such cases, a rescheduling fee of 50% may apply if the delay prevents us from completing your service.